95pk FAQ — all your questions answered here

Yes, 95pk has a dedicated mobile app. However, it is not available on the Google Play Store or Apple App Store — you need to download it directly from the 95pk.ws website. Follow the steps below:

• Android Users: Go to your phone's Settings → Security → enable "Unknown Sources" or "Install unknown apps". Then visit 95pk.ws and tap the APK download link. Once the download is complete, open the file and follow the installation steps.
• iPhone (iOS) users: APK files don't run natively on iOS. However, you can visit 95pk.ws via Safari and tap "Add to Home Screen" for an app-like experience — just like a Progressive Web App (PWA).
• No Download Needed: Visit 95pk.ws from any mobile browser and the entire site will load in a mobile-friendly interface.

If you run into any issues during installation Help Center Find a detailed guide or ask us directly via live chat.

When a match is cancelled or abandoned mid-way, 95pk settles bets according to its specific policy:

• Cancelled before the match starts: Your full stake will be returned — no deductions whatsoever.
• Cancelled after the match has started (before the official result is announced): In most cases, the bet is voided and the full stake is returned. However, certain markets — such as in-play bets where the event has already partially concluded — may be settled differently.
• If DLS method is applied: If DLS is applied to a cricket match due to rain, that result is treated as final and bets are settled accordingly.
• Football match ended before 90 minutes: Typically, the bet is voided and the stake is refunded.

Refunds are usually credited to your 95pk balance within 24 hours of the event. For full terms Terms & Conditions on the page.

The wagering (turnover) requirement for 95pk bonuses means you must place a specified amount in bets before you can withdraw your bonus funds. Here's an example:

• Example: Say you deposit ৳1,000 and receive a 100% bonus of ৳1,000. With a 15x wagering requirement, you'll need to place a total of ৳1,000 × 15 = ৳15,000 in bets on the bonus amount.
• Which games count toward wagering: Sports bets (at odds of 1.5 or higher) and most slots count in full. Some Live Casino games may contribute only partially.
• Time Limit: Wagering must typically be completed within 30 days of receiving the bonus.
• Track Your Progress: In your account dashboard under the "Bonus" section, you can track your remaining wagering progress in real time.

Terms and conditions may vary for each bonus — for exact details, refer to the offer description at the time of claiming or Help Center View.

Follow the steps below to update your personal information:

• Name Change: Log in and go to "My Account" → "Edit Profile". Enter your new name and save. For security reasons, name changes may be restricted after KYC verification.
• Change Mobile Number: This is a security-related change and cannot be updated directly from the page. You'll need to contact us via Live Chat or email (support@95pk.ws) to verify your old number before the new one can be added.
• Key Information: When changing your number, you may be required to verify your identity using your National ID number and an OTP sent to your old number.
• Processing Time: Usually updated within 1–2 business days.

Contact us via live chat for immediate assistance — Bengali support available 24/7.

95pk charges no additional processing fees on withdrawals. However, bKash, Nagad, or Rocket may apply their own transaction charges as per their respective mobile banking policies.

• Minimum Withdrawal: ৳300
• Daily Maximum Withdrawal: ৳1,00,000 (One Lakh BDT)
• Weekly Limit: ৳5,00,000 (Five Lakh BDT)
• Processing Time: Typically 15 minutes to a maximum of 2 hours. Requests submitted between midnight and 5 AM may take a little longer.
• If KYC verification is incomplete: First-time withdrawals may require identity verification, which can take up to 24 hours.

Withdrawal Policy Details Financial Transactions on the page.

The easiest way to view all active promotions on 95pk is to log in and head to the "Promotions" or "Offers" tab on your dashboard. You'll find all current offers, their expiry dates, and terms in one place.

• Permanent Offers: Welcome Bonus, Daily Check-in, and Referral Bonus run all year round.
• Weekly Offers: Fresh cashback and reload bonuses are updated every Monday.
• Event-Based Offers: Special betting bonuses are available during major cricket tournaments (IPL, BPL, World Cup) and football seasons.
• Flash Offer: Limited-time offers lasting 24–48 hours pop up occasionally — keep your notifications on so you never miss one.

To stay ahead of upcoming offers, enable email or SMS notifications in your account settings.

Yes, 95pk's customer support is genuinely active 24 hours a day, 7 days a week — help is available even at 3 AM. Ways to reach us:

• Live Chat: The fastest option. Click the chat button at the bottom-right of the site. Average response time is 2–5 minutes. Bengali support available.
• Email: support@95pk.ws — for detailed queries or document-related issues. Replies are typically sent within 2–6 hours.
• Help Center: Help Center The page covers guides and tutorials for common issues — you may not even need to contact live chat.

For urgent matters — such as a suspected account hack or an incorrect payment — always use live chat. It's the fastest way to get a resolution.